1. Who we are

This Privacy Notice applies to the use and processing of personal information collected by McRaes Sales and Lettings Limited.
McRaes Sales and Lettings Limited is registered with the Information Commissioner’s Office (ICO).
The ICO Registration number is ZC077151.

The phrases “us”, “we” or “our” refer to McRaes Sales and Lettings Limited.

For information concerning the collection, use and processing of personal information by any of our third party business partners or suppliers,
please contact our representative with whom you usually deal.

2. Information covered by this Privacy Notice

• Personal data. This is information, or any combination of separate pieces of information, that could be used to identify you.
• Special categories of personal data. This is information which is classified as sensitive (for example details of your health).

Please read this Privacy Notice carefully. If you have any questions about this notice or our use of your personal data then please contact
the Data Protection Officer of McRaes Sales and Lettings Limited in writing to:
The Data Protection Officer, 18 The Avenue, Highams Park, London E4 9LD.

3. Where we get personal information from

When you enquire or register for services provided by McRaes Sales and Lettings Limited, we may collect from a variety of sources, including:

• Information we collect directly from you, either through face to face contact, by telephone, email communications such as messaging, or through the internet.
• Information we collect when you visit our website.
• Information provided to us by third parties.
• Information from publicly available sources, for example Land Registry.

4. What information we collect

Information we collect directly from you:

Depending on the type of service or product we are discussing, the following are examples of information we may collect directly from you:

• Name
• Date of Birth
• Email address
• Postal address
• Telephone number
• Information about your family
• Financial information, such as earnings and outgoings
• Payment information, such as bank account details
• Your communication and marketing preferences

We may during the course of your relationship with us, request additional information from you which is relevant to the provision of specific services.

Any telephone calls, either to or from McRaes Sales and Lettings Limited, may be recorded for training, monitoring, compliance and security.

Information we obtain from third parties

Where we are required by law, or for business needs, we will obtain information about you from third parties,
but only after we have your agreement to do so.

5. Who we share your information with

We may share your information within McRaes Sales and Lettings Limited and with relevant third party business partners.

6. How we use your information

We will process the information you provide or we obtain from other sources to provide you with products and services and answer any questions you may have.

• To process your registration and confirm your identity
• To provide estate agency, lettings and property management services
• To process payment for our services
• To prevent fraud and ensure compliance
• To operate, monitor and improve our services and website

6.1 Information about our products and services
We may contact you with information about products and services from McRaes Sales and Lettings Limited
and carefully selected third parties where relevant to your needs.

7. Lawful basis of processing

McRaes Sales and Lettings Limited processes your information under the following lawful conditions:

• Performance of a contract
• Legal obligation
• Consent
• Legitimate interests

8. Other situations

We may transfer or otherwise process your personal information as required by law or business operations.

9. How long we keep your information for

We will keep your information for as long as is reasonably necessary to meet legal and regulatory requirements.

10. Your statutory rights

You have the right to access, correct, delete or restrict the processing of your personal data,
and to lodge a complaint with the Information Commissioner’s Office.

11. Updates to our Privacy Notice

We may update this Privacy Notice from time to time and encourage you to review it periodically.